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FCS Magazine Summer 2017

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FCSSummer 2017THE MAGAZINEAssuring Quality New Team Focuses on Improving the Patient ExperienceINSIDEFC S U N I V E R S I T Y » KAT H E R I N E H O G A N » T H E A…
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FCSSummer 2017THE MAGAZINEAssuring Quality New Team Focuses on Improving the Patient ExperienceINSIDEFC S U N I V E R S I T Y » KAT H E R I N E H O G A N » T H E A R T O F R E L A X AT I O NngHendo tiHePr o ma li n gr As a Te ethe am g Toalth, Ho pe aSave the Date 2017 FCS Nursing & Pharmacy Conference Date: Saturday, September 16, 2017 Time: 8 AM - 4:45 PM Registration & Continental Breakfast: 8 AM - 8:30 AM Place: Tampa Airport Marriott 4200 George J. Bean Parkway Tampa, Florida 33607 Designed exclusively for FCS RNs, LPNs and Pharm-Techs. This conference is a great opportunity to learn from expert speakers and network with colleagues within your FCS Family. Conference details and registration information will be available in the next few months. We hope to see you there!Summer 2017ContentsVero Beach Office In This IssueDEPARTMENTS 8 FCS News 13 HR Happenings 14 Volunteer Program 30 Patient Letters 36 FCS EventsSPOTLIGHTS 34 Doctor Spotlight: Dr. Hugo Davila 40 Nurse Spotlight: Chris Sims 42 Senior Management Team Spotlight: 44 Katherine HoganOffice Spotlight: Vero BeachFEATURES 20 A Journey to Near Perfection 26 Mark Moch and FCS’ IT Department 28 FCS University 32 Leukemia & Lymphoma Society’s Man & Woman of the Year A Joy that Lasts: Celebrating FCS Employees’ Years of Service46 Summer 20175Editor'sLetterFCS Leadership at COA National Conference BY BRAD PRECHTL, CEO, ANDDR. WILLIAM HARWIN, FOUNDER & PRESIDENTFCS THE MAGAZINE PHYSICIAN LEADERSHIP PRESIDENTWILLIAM N. HARWIN, M.D. ASSISTANT MANAGING PARTNER, DIRECTOR, EXECUTIVE BOARDSTEPHEN V. ORMAN, M.D.DIRECTOR OF PATIENT ADVOCACY, DIRECTOR, EXECUTIVE BOARDMICHAEL DIAZ, M.D.DIRECTOR OF QUALITY AND MEDICAL INFORMATICSLUCIO GORDAN, M.D.BRAD PRECHTL: Recently, Dr. Harwin and I had the pleasure of speaking at the national Community Oncology Alliance (COA) Conference held in Washington, D.C. The meeting attracted more than 1,300 oncologists, administrators, nurses, pharmacists and patient advocates to discuss some of the most recent advancements in cancer care. FCS had great representation from physicians and leaders who were also featured speakers, including Dr. Michael Diaz, Dr. Craig Reynolds, FCS Director of Pharmacy Ray Bailey and Dr. Lucio Gordan, who served as a national co-chair for the conference. Sitting on panels post conference were Don Champlain, Associate Director of Care Management, and Sarah Cevallos, Chief Revenue Cycle Officer – plus we also had an FCS patient advocate from Sarasota attend the conference. Sharing our experiences with other community oncologists and administrators strengthens our ability to deliver innovative new therapies and services to our patients. DR. WILLIAM HARWIN: The conference theme this year was “Fueling the Cancer Moonshot,” which refers to former Vice President Joe Biden’s challenge to all of us to share cancer research data so we can see many more cures in the next decade. It was inspiring to hear the many initiatives in which researchers are involved, and especially to recognize that all of us at FCS are at the very forefront of helping to develop tomorrow’s new treatments through our Clinical Trials program. Dr. Lucio Gordan, who practices at Gainesville Cancer Center and was one of the conference co-chairs, summed it up this way: “Community oncology practices have truly taken the lead in delivering cutting-edge treatments, driving clinical research and developing innovative payment and delivery system reforms. As front-line providers of cancer care, community oncology practices understand the challenges of our current cancer care system and are dedicated to improving treatments and providing cost-effective, patientcentric solutions.”SCIENTIFIC DIRECTOR OF CLINICAL RESEARCH, DIRECTOR, DRUG DEVELOPMENT PROGRAMLOWELL L. HART, M.D.DIRECTOR OF RESEARCH OPERATIONSJAMES A. REEVES, JR., M.D.EXECUTIVE MANAGEMENT CHIEF EXECUTIVE OFFICERBRAD PRECHTLCHIEF OPERATING OFFICERTODD SCHONHERZ GENERAL COUNSELTOM CLARKCHIEF MARKETING & SALES OFFICERSHELLY GLENNCHIEF REVENUE CYCLE OFFICERSARAH CEVALLOSSENIOR MANAGEMENT RICH DYSON JEFF ESHAM MICHAEL ESSIK JEFFREY RUBIN TARA RUSKA INGA GONZALEZ RAY BAILEY CHRISTY BANACH LOIS BROWN MELISA CHANDLER MELODY CHANG DAVID CURRY STEPHANIE ERTEL CLAUDIA FRENCH KATIE GOODMAN ERIC GRINDSTAFF LEVESTER JONES SUE KEARNEY MARK MOCH NICOLE PICAZIO ANNIE PIGUE LOIS POEL LYNN SAWYER LAURA SPERRY DENICE VEATCH SAMANTHA WATKINS DON CHAMPLAIN KATHERINE HOGAN ANNE RONCOIN PARTNERSHIP WITH6FCS The MagazinePUBLISHED BYBioadherent Oral GelSummer 20177FCSNews✚Leesburg South Cancer Center Renovations Completed✚New FCS Central Business Office Opens Its DoorsRenovations to the Leesburg South Cancer Center were completed in early April. Drs. Jennifer Cultrera, Maen Hussein, Sandeep Thaper and Marays Veliz practice at the Lake County facility, which is located at 601 E. Dixie Avenue, Suite 1001. Dr. Thaper, who has practiced in Leesburg for more than 20 years, said, “Our new center was designed with our patients in mind. We are able to offer the most advanced treatments and cutting-edge technologies in a setting that is aesthetically pleasing.”The new FCS Central Business Office, located at 2890 Center Pointe Drive in Fort Myers, opened in January. Present at the ribbon cutting in March were staff, volunteers and local dignitaries. The two-story, 50,000-plus-square-foot facility houses more than 250 Revenue Cycle department employees. “This permanent residence provides us with the ability to establish roots in order to serve our community, state network of physicians and employees. Most importantly this will permit our patients to focus on what matters most: getting better,” said Chief Revenue Cycle Officer Sarah Cevallos.✚FCS Patients Sail Away on a Voyage of Healing✚Fort Myers-Colonial Office Joins in Awareness Raising Event✚New Pathologists Join FCS Pathology LabMore than two dozen FCS patients and their caregivers sailed away from Naples on a voyage of relaxation hosted by Sailing Heals, a non-profit organization based out of Massachusetts that operates in nine states. FCS oncologist Dr. Susan Morgan, who helped to coordinate the guests for the fourth annual event, said “Sailing Heals offers FCS patients, who are going through one of the greatest challenges in life, a chance to get away from it all and simply enjoy a healing day out on a beautiful boat and create wonderful memories with family and friends.”In an effort to raise awareness of colorectal cancer, and as part of Colorectal Cancer Awareness Month, FCS physicians and staff at the Fort Myers-Colonial Office dressed in blue on March 3 for “National Dress in Blue Day,” a project of the Colon Cancer Alliance.In early March, the FCS pathology lab, located in Fort Myers, added three new pathologists to its team: Surgical Pathologists Drs. Jane Bernstein and Kelly Rose, and Hematopathologist Dr. Jane McNaughton. “Our in-house pathology lab serves our entire statewide network, providing critical information to our physicians, usually within 24 hours,” said CEO Brad Prechtl. “The addition of these three excellent pathologists will enhance our ability to serve patients in the most time-efficient manner, no matter where they live in Florida.” The pathology lab in Fort Myers processes more than 20,000 samples each year.8FCS The MagazineFCSNews✚New Office Opens in StuartThis spring, Drs. Guillermo Abesada-Terk and Alpana Desai joined the Stuart Office of FCS, located at 301 Southeast Ocean Boulevard, Suite 102, in Stuart. “We are delighted to welcome Drs. Desai and Abesada-Terk to Florida Cancer Specialists,” said CEO Brad Prechtl. “This is our first location in Martin County and represents our commitment to serving and supporting our patients in communities, both large and small, throughout Florida. This facility will bring a wide range of treatments and services all under one roof, optimizing convenience for our patients in the Stuart community.”✚Dr. Ferdy Santiago, who joined FCS in early March, now sees patients at two locations in Collier County: the Naples West office, located at 681 4th Avenue North, and the Naples Sierra Meadows office, located at 8350 Sierra Meadows Boulevard. “Dr. Santiago comes to us with outstanding credentials and experience in clinical research,” said FCS Founder and President Dr. William Harwin. “As a highly dedicated and respected community oncologist, (Dr. Santiago) will be a great addition to our network in Collier County.”✚ Guillermo Abesada-Terk, M.D.Alpana Desai, M.D.✚FCS Oncologist Presents at Scripps Conference✚Dancing to Do Their PartDr. David C. Molthrop, a member of the FCS team who practices in the Orlando and Winter Park areas, presented information about clinical trials for HR+/HER2-metastatic breast cancer at the Scripps Conference in San Diego. Since 2000, Molthrop has served as principal investigator on trials conducted by FCS strategic partner Sarah Cannon, one of the leading clinical trial organizations in the world.New FCS Team Member Sees Patients in Locations in Collier CountyFerdy Santiago, M.D.FCS Physician Leader Receives Honors for 20 Years of ServiceMedical oncologist Dr. Mark Rubin, who practices in the Bonita Springs location, was honored by FCS for 20 years of leadership and contributions to FCS. Dr. Rubin joined FCS in 1994; since that time, he has made immense contributions in both the development of FCS’s EMR and clinical research. “First and foremost, Dr. Rubin has consistently been an advocate for his patients, providing them with the highest level of care and access to the FCS Clinical Trials program,” said CEO Brad Prechtl. “He also has served as a principal investigator or sub-investigator on over 100 clinical research trials. As a former member of our Executive Board, Dr. Rubin’s leadership and insight have been invaluable.” “Dr. Rubin’s contributions and dedication have impacted almost every aspect of FCS physicians’ roles and have led to many physicians joining our practice,” said Dr. William Harwin, Founder and President of FCS.On April 6, the Why Wait ‘Til the Weekend Club raised $650 for the FCS Foundation during the club’s monthly charity dance. The club holds a charity dance the first Thursday of each month at Eisenhower Recreation Center, and each month it chooses a different charity. Tickets to the dances are $10, and a portion of each ticket sale goes to the charity of the month. Almost 200 people attended the April dance, and the band that played, Flipside, also donated everything that went into its tip jar that night. (Brief written by Amber Hair, Daily Sun)Summer 20179FCSNews✚New FCS Oncologist Joins Palm Coast Office✚The Villages Cancer Center Reopens with RibbonCutting CeremonyIn January, Dr. Mitchell B. Weisberg, M.D., joined FCS and began seeing patients at the Palm Coast office of FCS (located at 61 Memorial Medical Parkway, in Palm Coast). “We are delighted to welcome Dr. Weisberg to Florida Cancer Specialists,” said CEO Brad Prechtl. “With more than 20 years of experience as an oncologist, he has established an excellent reputation and is a highly Mitchell B. Weisberg, M.D. respected physician with a keen interest in clinical trial research. I know Dr. Weisberg will be a great addition to our network in Flagler County.”A new year brought a record crowd of nearly 200 people together for a ribbon-cutting ceremony to celebrate the recent renovation and expansion of The Villages Cancer Center. The center provides chemotherapy, infusion, clinical trials and radiation therapy to FCS patients. Refreshments and a tour of the center followed the ceremony.FCS physicians and staff welcomed community leaders and patients to a ribbon cutting ceremony at the newly renovated Villages Cancer Center.✚Digital Sherpa Workshops Help FCS Patients Navigate TechnologyThe Gladiolus Cancer Center in Fort Myers played host to two Digital Sherpa workshops in the spring. Made available by the Patient Empowered Network (PEN), the workshops, which were open to FCS patients, caregivers and friends, focused on teaching cancer patients and their families to become more tech savvy. Cancer patients in the program, referred to as “Climbers,” were paired with “Sherpas” — specially trained students from Florida Gulf Coast University who offered instruction in internet use, social media and online support community navigation, and app use (especially for ride-share services). “The more education we can provide to patients, their families and caregivers, the better equipped they are to be active participants in their own healthcare,” said Dr. William Harwin, Founder and President of FCS.10FCS The Magazine✚Leesburg Oncologist Joins FCS✚New FCS Vero Beach Facility OpensDr. Ram Tummala, a member of the American Medical Association, American Society of Clinical Oncology and the American Society of Hematology, joined FCS and began seeing patients at The Villages East Cancer Center (1400 Highway 441 N., Building 500, Suite 552, Lady Lake) in the early spring of this year. As Dr. Tummala has also continued to see patients at his current office in Leesburg (9832 U.S. Ram Tummala, M.D. Highway 441, Suite 101), his new tie with FCS also resulted in a new clinical location within the FCS network. “I am excited about joining Florida Cancer Specialists and being able to offer patients increased access to national clinical trials, as well as other advantages,” Tummala said.A brand new FCS Vero Beach facility opened in March with a ribbon cutting ceremony. The state-of-the-art facility offers the latest medical treatment, including a mobile PET/CT scanner. Physicians at the Vero Beach facility include Drs. Noor Merchant, Raul Storey and Hugo Davila.Physicians and leaders from FCS host a ribbon cutting ceremony at the new Vero Beach location. Left to right: CMSO Shelly Glenn, Dr. Hugo Davila, Dr. Raul Storey, Dr. Noor Merchant, CEO Brad Prechtl, Regional Director Lois Brown, Dr. Jennifer Byer, COO Todd Schonherz, Senior Physician Liaison Rebecca Appelbaum.✚Lynn Rasys Named Executive Director of the FCS FoundationThis spring, Lynn Rasys, former FCS Foundation Volunteer Program Manager, was named Executive Director of the FCS Foundation, a non-profit 501c3 organization that provides qualified cancer patients with financial assistance for non-medical living expenses. Regarding the change in her role, Rasys said, “I am thrilled to be a part of the great team at the Florida Cancer Specialists Foundation and (am) excited about what the future holds.”Summer 201711World-Class Medicine. Hometown Care.2017 FCS Clinical Summit Ritz-Carlton Grande Lakes 4012 Central Florida Parkway Orlando, FL 32837 Accommodations at the Ritz-Carlton are limited. To guarantee your room and your meeting reservation, please register immediately!For more information, please contact: Shelly at 770.365.6168 | SGlenn@FLCancer.com or Lynn at 941.677.7182 | LClemens@FLCancer.com12FCS The MagazineTHE TOOLS TO FIND YOUR BEST SELF Employee Assistance Program“Life threw me a big ol’ curveball I could have never anticipated. The EAP helped me move forward with advice and resources I wasn’t able to find on my own. - Accountant/Controller 80% of employees report reduced productivity at work due to daily stress  70% of employees who use the EAP find their stress levels improve “When life’s ‘little’ challenges suddenly became too big, the EAP helped put our family back together. We now have two daughters thriving in school and two parents finding peace at work and at home. – Hospital employeeAs an employee at Florida Cancer Specialists, a big job is asked of you, and chances are, the daily demands of life don’t end when you leave work. That’s why Florida Cancer Specialists partners with New Directions to offer an Employee Assistance Program (EAP) to help you best manage your life. The free, confidential benefit provides you with the tools, whether online or in person, to tackle life’s challenges.EAP Can Give You the Support You NeedHard-working employees just like you use the program’s experts and resources every day to help with: • Excessive worry or stress • Relationship challenges • Substance dependence • Life-changing events • Workplace challenges • Legal or financial issuesTreatments and Resources to Find Your Best SelfThe expansive list of resources, free to you and your loved ones, can be used at your style and pace:• Dedicated helpline: Around the clock support from professionals • Assessments and referrals: In-person or telephone assessments to help match you with the resources you need to improve your health • Short-term counseling: In-person and/or telephone counseling from certified, licensed and passionate professionals • Relationship issue guidance: Around-the-clock help to find resources to deal with parenting, personal or work-related issues • Legal and financial services: Access to a network of attorneys and financial counselors prepared to provide legal expertise and advice on many issues. Download customizable legal documents for things like wills, traffic violations, asset sales and more • Health Resource library: Comprehensive collection of searchable articles, videos, self-assessments, calculators and planners for information on any health issue or topic And there’s more. For nearly any piece of your life that feels like it needs some improvement, there is support for you.Get Started Call: 800-624-5544 or 816-237-2352 Log on: ndbh.com with passcode flcancer Request a session online at ndbh.com Online, real time, anytime: confidential care for you and your family to live with balance, health and happiness. In other words, iconic. www.ndbh.comSummer 201713Volunteer ProgramThe Art of RelaxationWomen of Hope Make Therapy Program Possible BY KIM HARRIS THACKER14FCS The MagazineColoring books are a hot trend – and they’re not just for kids anymore. Today’s adult-market coloring books are highly detailed and are geared toward mature interests, such as world travel, history and popular culture. But if these topics don’t appeal to you, don’t fret. With all of the coloring books for adults that are out there — several of which have recently graced the top of the New York Times Best Seller list — you’re sure to find a dozen or two that pique your interest. And don’t feel guilty about being interested; like eating spinach, coloring is really good for you! In the early 1900s, psychologist Carl Jung began to prescribe the coloring of mandalas (detailed designs that are generally concentric in structure) to his patients who suffered from anxiety. Coloring allows the part of the brain that controls the fear response to relax. Today’s art therapy programs, including that which is run by the FCS Foundation, make regular use of coloring as therapy. “Women of Hope (an FCS Foundation philanthropic organization) funded our entire art therapy initiative,” said Lynn Rasys, Executive Director for the FCS Foundation. “They donated all of the supplies, as well as the pouches in which the supplies fit.” Each pouch has the Women of Hope logo on it and holds one adult coloring book, one box of colored pencils and a pencil sharpener. “Patients choose a page to color, and then they leave the rest of the book for the next patient,” said Rasys. “These bags are just one more item that volunteers can offer patients or their guests while they are in the infusion room.” Volunteer Terri Prechtl said, “The art therapy kits allow patients to be creative and expressive and to refocus their thoughts for a bit. My fondest experience with the kits was one particular morning, when nine of the 10 people in the infusion room were all coloring and smiling simultaneously! There was such a peaceful vibe in the room.” “I enjoy coloring in the books,” said Phyllis, a patient with FCS. “It takes my mind back to earlier times and helps me relax. It also makes the time go by a little faster.” But it isn’t just patients who enjoy coloring while they wait. “During our test of art
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