Helping New Zealand win big

Helping New Zealand win big
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   ANNUAL REPORT 2018 Helping New Zealand win big.  HELPING NEW ZEALAND WIN BIG What does Agile mean for Spark?8Performance snapshot 201810Chair and Managing Director report12Board of Directors16Leadership Squad18 ENVIRONMENT, SOCIAL & GOVERNANCE REPORTING 20Long-term growth22People and remuneration24Community26Environment28Governance30Risk32 PERFORMANCE 34Spark results overview34Spark Home, Mobile & Business42Spark Digital 43Spark Connect & Platforms44Spark Ventures & Wholesale45 FINANCIAL STATEMENTS  46Financial statements47Notes to the financial statements51Independent auditor’s report84 OTHER INFORMATION 89Corporate governance and disclosures89Glossary98Contact details99This report is dated 22 August 2018 and is signed on behalf of the Board of Spark New Zealand Limited by Justine Smyth, Chair and Simon Moutter, Managing Director. Justine Smyth Chair Simon Moutter Managing Director  Annual Meeting 2 November 2018FY19 half-year results announcement 20 February 2019FY19 financial year-end 30 June 2019FY19 year-end results announcement 21 August 2019Contents Key Dates  Page 1 The pace of digital change is unrelenting. New Zealanders expect more every day. More coverage. The latest products. Greater speed. Better bargains. The latest content. New ways of doing business. We’re with you. We want to help all of New Zealand win big in a digital world. Is that ambitious? Absolutely. Too ambitious? Never. It’s bold and strong and requires commitment and purpose. And to deliver on it, at Spark we know we need to keep changing. We’re good with that. We're with you.  Page 2 Spark New Zealand Annual Report 2018 Helping New Zealand win big Customer experience is the new source of competitive advantage. To succeed, we are concentrating our time and energy on the things that matter for customers.That means the experience you have when you join Spark, when you use our products, when you want to change your plan or need help. We are making sure when we get feedback from customers, we use this to help shape the products of the future.We understand customer journeys deeply and are working out where there are sources of frustration so we can make the experience truly market-leading. This means being nimble enough to improve things iteratively or change tack quickly and seamlessly. Customers leading the way.  Page 3
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