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How to work together on an international project - Experiences from a benchmarking project of three European health libraries

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Presentation at 15th European Association for Health Information and Libraries (EAHIL) Conference in Seville Tuulevi Ovaska (KUH medical library, UEF, Finland) Ghislaine Declève (BSS, UCL, Belgium) Karen Buset (BMH, NTNU, Norway) https://benchmarkingthreehealthlibraries.wordpress.com/
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  • 1. Karen Buset, Ghislaine Declève & Tuulevi Ovaska EAHIL Conference 2016, Seville, Spain
  • 2. How to work together on an international project Experiences from a benchmarking project of three European health libraries Karen Buset – Ghislaine Declève – Tuulevi Ovaska BMH, NTNU, Norway – BSS, UCL, Belgium – KUH medical library, UEF, Finland
  • 3. Benchmarking should been seen as the beginning of a journey of discovery – not as an end it itself. The aim should be to learn more about your service by comparing its impact with that of the others – not to secure a place in a table of merit. Markless & Streatfield Karen Buset, Ghislaine Declève & Tuulevi Ovaska EAHIL Conference 2016, Seville, Spain
  • 4. Benchmarking project of three European health libraries • Proposal and plan 2012 • Project started 2013 • Mainly worked online • Hardly no costs • No project leader EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
  • 5. What is benchmarking? • First, shoemakers used the term benchmarking • Now, used to measure performance using a specific indicator • Our project is a best-practice benchmarking project • Used in strategic management • Organisations evaluate activities in relation to best or better practices • To make improvements • May be a one-time event, often a continuous process EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
  • 6. Getting ideas, solutions and examples • Planning library space • Teaching IL • Marketing and promoting • Integrating services in users’ work • Collaborating with other services EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
  • 7. Methods of the project •Collaborative collection of data •Observation and shadowing •User and staff interviews •EAHIL colleagues focus group •Collaborative blog writing •Learning by doing EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
  • 8. Tools for cooperation Karen Buset, Ghislaine Declève & Tuulevi Ovaska EAHIL Conference 2016, Seville, Spain
  • 9. Collecting data • Library areas, facilities and equipment • Services for the public, including loan, ILL and user training • Collection management, bibliographic records • Institutional repository • Library staff, both number and staff training • Financial data How to compare? EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
  • 10. Library visits • Discussing with library directors • Interviewing library users about library space • Interviewing library staff members • Looking at the physical space and collection organisation • Learning about staff organisation • And relationships with hospital and university EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
  • 11. Interviewing users about library space •What do you use this library for? •Why do you (study/read/work/group work) right here? •Where would you study if the library did not exist? EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
  • 12. Karen Buset, Ghislaine Declève & Tuulevi Ovaska EAHIL Conference 2016, Seville, Spain Similar user activities in libraries • Reading lecture notes and other study material • Discussing, talking, working in groups • Writing lab reports and research papers • Searching for information • Using library’s and their own books • Working on their own laptops and library computers
  • 13. If the library did not exist EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska Instead of it Users would choose to work BMH (Norway) home BSS (Belgium) campus KUH (Finland) campus/home
  • 14. Insights from user interviews • Spaces for both individual and collaborative work • Both silent and semi-silent work or study • Access to computers and Wi-Fi • Natural daylight EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
  • 15. Interviewing staff about roles and value • What is your role in this library? • Why do you work here? • What is the meaning/purpose of your work here? • What value does the library (and your role in it) add to the university? • What would it mean if the library did not exist/provide the services? • In your opinion, is the library doing the right things/providing the right services? EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
  • 16. Reflections on library work • Staff members were willing to invite us to take part in processes where they reflect on the meaning of their work and the value of library • We found the value of the library together • If libraries did not exist, they would have to be invented EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
  • 17. Takeaways from the staff discussions Connect user needs with staff views to develop a more user-oriented service EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
  • 18. Karen Buset, Ghislaine Declève & Tuulevi Ovaska EAHIL Conference 2016, Seville, Spain Focus group with EAHIL colleagues
  • 19. Advice from the focus group •What could non-users tell us •Main focus on marketing •EAHIL Special Interest Group (SIG) on marketing •How the project should proceed • focus on fewer topics • decide what to measure • use indicators EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska
  • 20. International benchmarking • Aims at providing good services • Involves • Working hours and personal interest • Support of the supervisors and organisation • Constant evaluation and continuing development • Draws attention to different ways of managing a library • Provides tools and suggestions • Is challenging but rewarding EAHIL Conference 2016, Seville, SpainKaren Buset, Ghislaine Declève & Tuulevi Ovaska Information Skills Opportunities
  • 21. Thank you for your attention! References and links can be found in the full text. Take a look at our blog! https://benchmarkingthreehealthlibraries.wordpress.com
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