Junior Information Technology Business Analyst in Salt Lake City UT Resume Zachary Frank

Zachary Frank is an entry level Analyst with solid educational and applied background in Information Technology project management.
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  Z ACHARY S.   F RANK    Phone: (801) 688-3582 Magna, UT 84044 Email:   J R B USINESS A NALYST   BUSINESS | INFORMATION TECHNOLOGY | SOFTWARE   Entry level Analyst with solid educational and applied background in Information Technology project management ready to transition education and practical business experience into professional Analyst career. Highly skilled mediator familiar with both the technological side and the business, capable of facilitating communication between Technological Driven Professionals and Managers and other stakeholders/End Users who are not familiar with the technical jargon. Excellent abilities in diagnosing and resolving computer and software problems. Highly organized team player with exceptional communication and customer service skills. Reputation for quick learning, efficiency, exceeding expectations, and positive attitude. Currently completing MBA. P ROFESSIONAL C APABILITIES      Project Management    Business Analysis    Database Administration    Information Technology     Network Engineering    U.I. Design    Front End/Back End Design    Analysis, Troubleshooting    Customer Service P ROFESSIONAL Q UALIFICATIONS      Experience with Backlogs, User Stories, Front end and Back end development and with the knowledge of which technical professional, such as U.I. Designer, Network Engineer and Database Administrator, to enlist during project various phases    Solid understanding of how requirements are gathered and implemented during the development stage of a project    Highly skilled in providing written and verbal communications primarily through email, in front of groups or one on one with various Stakeholders/End Users    Significant customer service experience in identifying client issues and offering the best possible resolution    Sales experience with the ability to assess client needs and recommend the best products and services    Ability to effectively plan and lead meetings to obtain pertinent information and practical input from team    Skilled communicator known for productive collaboration with a wide variety of people and personalities    Dedicated to analyzing all sides of a dispute and working to provide a solution that meets the needs of all involved    Analytical acumen in identifying trends regarding performance, attendance, adherence and other business needs P ROFESSIONAL E XPERIENCE   ALORICA , Magna, UT 2013 - Present Dispatch/Fulfillment Agent Diagnose computer problems and offer the appropriate resolution for the problem    Sell Geek Squad services and products as the best and complete solutions for the client technological needs    Actively listen to client complaints and work to de-escalate and resolve concerns    Communicate with clients to help them understand how their technology work and what can be done to fix it or improve its use    Host team meetings designed to help improve policies and procedures, and enable team members to voice opinions and concerns WALMART  2011 - 2012 Service Writer/Technician Provided vehicle service support; communicated with customers directly and over the phone to explain services, costs, and expected timeframe for completion    Set appointments, organized schedule and daily work load    Coordinated and organized customer orders and communicated order specifics to the servicing technicians    Focused on providing excellent customer service    Patiently negotiated deals when working with upset customers to productively resolve concerns  Z ACHARY S.   F RANK  ,   P AGE 2   DOWNEAST OUTFITTERS  2010 - 2011 Warehouse Team Member Led small teams tasked with completing important shipping and distribution projects    Rotated in various warehouse departments NPS  2008-2009 eBay Team Member Answered customer questions regarding items that were listed on eBay by NPS listers    Worked in a fast paced team environment to diligently process shipping orders    Assigned to work on small projects by manager in reward for demonstration of strong work ethics E DUCATION MBA, University of Phoenix November 2014 BS Project Management, ITT Technical Institute July 2012 AAS Visual Communications, ITT Technical Institute September 2010
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