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LEADing Through Trust

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LEADing Through Trust
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  2018 Laporan TahunanAnnual Report LEADing Through Trust  2 IkhtisarHighlights   In 2015, we rebranded as Indosat Ooredoo as part of our comprehensive transformation to become a leader in digital services, with a vision of becoming Indonesia’s Leading Digital Telco. “PT Indosat Tbk” will be used interchangeably with “Indosat Ooredoo”, the “Company”, “Us”, “We”, or “Our” throughout this Annual Report.Numerical notations in all tables and graphs in this Annual Report are in English.Pada tahun 2015, kami meluncurkan identitas baru menjadi Indosat Ooredoo sebagai bagian dari transformasi komprehensif kami menjadi perusahaan terdepan dalam layanan digital, dengan visi menjadi Perusahaan Telekomunikasi Digital Terdepan di Indonesia.“PT Indosat Tbk” akan digunakan bergantian dengan “Indosat Ooredoo”, “Perusahaan”, “Perseroan”, “Kami”, atau “Kita” dalam Laporan Tahunan ini. Notasi angka-angka pada seluruh tabel dan grak dalam Laporan Tahunan ini menggunakan bahasa Inggris.  1 Laporan Tahunan 2018 Annual ReportIndosat Ooredoo Dalam menghadapi era yang semakin kompetitif, kami berkomitmen untuk memimpin dengan cara membangun kepercayaan pelanggan melalui perilaku terpercaya, transparan dan dapat diandalkan sehingga meningkatkan keterlibatan pelanggan dengan kami menuju pertumbuhan jangka panjang yang berkelanjutan. LEADing Through Trust In this increasingly competitive era, we are committed to lead through trust: by acting in a trustworthy, transparent and reliable manner that will increase customer engagement with us towards sustainable, long term growth.  Prol Perusahaan Company Prole 40Sekilas Mengenai PerusahaanCompany in Brief 42Visi, Misi & NilaiVision, Mission & Values44Perjalanan KamiOur Journey46Produk dan LayananProducts and Services50Struktur Grup Perusahaan, Komposisi Pemegang Saham & Entitas AnakCompany Group Structure, Share Ownership & Subsidiaries51Kepemilikan SahamShare Ownership51KaryawanEmployees52 SertikasiCertication 54Struktur OrganisasiOrganization Structure  Analisa dan PembahasanManajemen Management Discussion and Analysis 58Tinjauan OperasionalOperational Review60SelulerCellular65Multimedia Interaktif, Data dan Internet (MIDI)Multimedia Interactive, Data and Internet (MIDI)72Telekomunikasi TetapFixed Telecommunications75Sumber Daya ManusiaHuman Resources79TeknologiTechnology82Tinjauan KeuanganFinancial Review Ikhtisar Highlights 04Ikhtisar KeuanganFinancial Highlights06Ikhtisar OperasionalOperational Highlights08Peristiwa Penting Signicant Events 12Penghargaan 20182018 Awards13Ikhtisar ObligasiBond Highlights16Ikhtisar SahamStock Highlights Laporan Manajemen Report from the Boards 20Laporan Dewan KomisarisReport from the Board of Commissioners28Laporan DireksiReport from the Board of Directors36Surat Pernyataan PertanggungjawabanStatement of Responsibility 2 01030402 Daftar Isi Table of Contents  Tata Kelola Perusahaan Corporate Governance 112Tata Kelola PerusahaanCorporate Governance141Sekretaris PerusahaanCorporate Secretary141Audit InternalInternal Audit144Auditor EksternalExternal Auditor145Manajemen Risiko Risk Management148Proses Perkara HukumLegal Proceedings158Laporan Komite AuditAudit Committee Report161Laporan Komite Manajemen RisikoRisk Management Committee Report163Laporan Komite Nominasi dan RemunerasiNomination and Remuneration Committee Report165Laporan Komite AnggaranBudget Committee Report  Laporan KeuanganKonsolidasian Consolidated Financial Statements 167Laporan Keuangan KonsolidasianConsolidated Financial Statements Data Perusahaan Corporate Data 360Informasi Bagi Pemegang SahamInformation for Shareholders362Anak PerusahaanSubsidiary Companies364 Prol Dewan KomisarisProle of the Board of Commissioners 374 Prol DireksiProle of the Board of Directors 379 Prol Chief Prole of Chiefs 385 Prol Komite AuditProle of Audit Committee 386Referensi OJKOJK Reference Laporan Keberlanjutan Sustainability Report 398Laporan KeberlanjutanSustainability Report 3 Laporan Tahunan 2018 Annual ReportIndosat Ooredoo 05060708
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