Six Sigma Green Belt Training Part 5

Here is the next slides of six sigma training presented by Skillogic Knowledge Solutions India. If you are looking for Six sigma or Lean + Six sigma training in Bangalore visit Skillogic for training. Skillogic is offering certification along with six sigma training course.
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  • 1. Lean Six Sigma – Green Belt Workshop © 2015 Skillogic Knowledge Solutions. All Rights Reserved Part 5
  • 2. 2 Potential Pitfalls Common mistakes made while selecting a project team Time commitment from team members is not clearly defined  Incorrect mix – lack of influence (hierarchy), knowledge (subject matter expertise) or competence (statistical or technical skills)  Champion’s role is not clearly defined. Topics covered  About Projects – Characteristics of a good project – Sources for project ideas  Customer, CTQs and VOC – Internal or External Customer – Critical to Quality Metrics – Voice of the Customer – VOC tools  COPIS  Project Charter – Business Case – Problem and Goal Statement – Project Scope and Boundaries – Project Team – Project Timelines – Communication Plan Define © 2015 Skillogic Knowledge Solutions. All Rights Reserved
  • 3. 3 Project Risks Brainstorm to identify potential risks associated with each phase of the project – risks that restrict its execution or cause it to fail Assess the likelihood of the risk to occur Evaluate risks associated with external factors influencing the process or product under study Identify contingency measures to mitigate identified risks. Evaluate project feasibility under light of associated risks and contingency plans. Topics  Project Risks  Cost Benefit Analysis  Project Go/No Go decision Define © 2015 Skillogic Knowledge Solutions. All Rights Reserved
  • 4. 4 Cost Benefit Analysis Identify costs associated with the project  Would new technology or changes to existing technology be required?  Is there some new infrastructure that would be required? Translate improvement target, if possible, in to quantifiable dollar benefit  Would the raw material costs come down?  Would the no. of people required to do the job reduce? Understand business budget constraints  Are there any budget constraints?  Are there other projects with equal or high priority? A Cost Benefits Analysis (CBA) is a calculation which is done in order to evaluate the costs that a project/change may incur and if it will have generate enough benefits to justify the costs. Topics  Project Risks  Cost Benefit Analysis  Project Go/No Go decision Define © 2015 Skillogic Knowledge Solutions. All Rights Reserved
  • 5. 5 Project Go/ No-go Evaluate the following before undertaking a project Potential risks associated with the project, the contingency plans to mitigate those risks and the residual exposure to such risks The champion’s commitment to mitigate risks and drive contingency measures, if any require his influence Financial commitment for the completion of the project (allocate budget). Topics Covered  Project Risks – Identify and plan for risks that may delay the project  Cost Benefit Analysis – Evaluate costs associated with the project, its benefits and its importance from the business stand point  Project Go/No Go decision – Contract the champion’s commitment to ensure the success of the project Define © 2015 Skillogic Knowledge Solutions. All Rights Reserved
  • 6. 6 Topics Selecting CTQ Characteristics  Process mapping  CTQ Drill down tree  QFD  FMEA Performance Standards Process mapping: Is a graphical representation of activities, steps, information, resources and their interactions. Process Map is also called a flowchart. Process Mapping is a first step in understanding how and why a process behaves the way it does. There are three types of Process Maps:  High Level Process Map: SIPOC  VSM : Value Stream mapping  Low Level Process Map: Flow Charts Define © 2015 Skillogic Knowledge Solutions. All Rights Reserved
  • 7. 7 Understanding a process A process is a series of logical steps that transform inputs (raw materials) in to customer defined outputs. A process may be largely affected by one or more of the following factors: personnel who operate the processes; materials which are used as inputs (including information); machines or equipment being used in the process (in process execution or monitoring measurement; methods (including criteria and various documentations used along the process); work environment. Define © 2015 Skillogic Knowledge Solutions. All Rights Reserved
  • 8. 8 Components of a process Process Boundary defines the process limit. It helps understand the scope of the process and its constraints. Process controls help ensure the process is consistent in behavior Metrics and Measurements are the means to measure conformance with requirements placed by customers on outputs and processes on inputs. Why map a process? Mapping a process has many uses: Compare actual vs. assumed (designed) flow Identify redundant, duplicate or non value add steps Identify data collection points in the process Study interaction and interdependencies between different departments (highlight hand off points) Define © 2015 Skillogic Knowledge Solutions. All Rights Reserved
  • 9. How to map a process? To map a process:  Understand the process boundaries and scope  Observe the process and identify its steps  Arrange the process steps in the order that they are followed  Identify the outputs, the customers, and their key requirements  Identify the inputs, the suppliers, and the process’s key requirements. Frequently used symbols Define © 2015 Skillogic Knowledge Solutions. All Rights Reserved
  • 10. 10 Types of process maps Three frequently used process maps are: Basic Process map: used when the process is small and simple. Alternate path process map: used for complex and/or large process. Alternate paths replace decision boxes in the map. The percentage depiction of alternate paths makes this map more informative. Cross functional process map: used when the process has many handoffs between different departments. It is also known as deployment map. Define © 2015 Skillogic Knowledge Solutions. All Rights Reserved
  • 11. 11 SIPOC- Project Example Supplier Input Process Output Customer NIQC Customer Service •Customer calling NIQC • Service Rep Training NIQC CustomersCustomer calls NIQC for an issue with his order/service Customer service rep receives the call. Rep tries to understand the issue customer is calling for. Customer receives an NPS survey to which he responds Customer’s issue is either resolved or a follow-up is required Rep provides resolution to the customer Customer exits the process Satisfied customer Opportunity for error Define © 2015 Skillogic Knowledge Solutions. All Rights Reserved
  • 12. 12 Skillogic Knowledge Solutions Call Us @ 901-989-9000 If you are looking training for Six Sigma Green Belt Course in Bangalore along with certification then visit: certification-bangalore © 2015 Skillogic Knowledge Solutions. All Rights Reserved
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