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  Table 6. Level of Satisfaction towards Hospital Management Level of satisfaction towards Hospital Management Weighted Mean Descriptive Equivalent Rating 1.   Waiting time before treatment 4.6 Very much satisfied 2.   Comfort in the waiting area 4.5 Very much satisfied 3.   Timely response given by the physical therapist 4.6 Very much satisfied 4.   Interaction with the physical therapists (approachable at all times) 4.8 Very much satisfied 5.   Available space of the treatment area 4.5 Very much satisfied 6.   Availability of services given in physical therapy management 4.7 Very much satisfied 7.   Eligibility and competitiveness of the physical therapist during treatment 4.7 Very much satisfied 8.   Ease of access going to the PT rehab 4.6 Very much satisfied 9.   Appropriate amount of service charge to the treatment given (Bill) 4.8 Very much satisfied 10.   Overall service of the hospital 4.7 Very much satisfied Total Weighted Mean 4.6 Very much satisfied Table 6 shows the Level of Satisfaction towards Hospital Management. The overall weighted mean shows an average of 4.6 which is equivalent to very much satisfied. This indicates that the patients are contented as to most of the hospital management which shows that the hospital provides services that is beneficiary to all patients. The same table reflected that the interaction with the physical therapist and appropriate amount of service charge to the treatment were rank as the highest with a mean of 4.8. These findings corroborate the findings of this study. In our study, patients who felt that they had had enough time or interaction with the physical therapist were found to be more satisfied. This agrees with the findings of Williams and Calnan that patient satisfaction is positively related to time spent on health education, information clarification, physical examination and discussion of treatment effects.  (http://www.tandfonline.com/doi/pdf/10.1080/20786204.2010.10874047). Another study states that a comfortable PT-patient relationship includes mutual respect and understanding, promotes the development of trust and leads to setting realistic expectations together. “I like to have open communication with respect and honesty. I like patients to trust me and feel like they can tell me whatever is going on.” (Physical Therapist 2) “Patients are looking for trust, they are looking for an educated answer. I think as long as you can provide that to them and show them that you are open to them and that you are listening to their complaints, I think that goes a long way to developing that relationship.” (Physical Therapist 6) “I think honesty is the biggest one in goal setting. (http://www.feinberg.northwestern.edu/sites/pthms/docs/Salzman_Hilliard_CSMposter.pdf). Moreover, appropriate amount of service charge was also ranked as the highest because the charge given defines the treatment that you will receive. On the other hand, comfort in the waiting area and available space of the treatment area was ranked as the lowest with the mean of 4.5 but is still considered as very much satisfied due to inadequate space, entertainment, comfort and ventilation of the waiting area that is not suitable to some of the patients’ fulfilment. Similar to other studies, our findings also showed that waiting area is among the factors causing much dissatisfaction and that they can be reduced by trying to create a neat environment. The literature indicates that the comfort of the waiting room and cleanliness of the environment are also important to patient satisfaction factors in the US (https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3051889/). Moreover, other research study revealed that   when waiting time becomes inevitable, waiting rooms need to be supplied with television sets, newspapers, magazines and adequate sanitary facilities to reduce the monotony of waiting. (https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4213903/)  Table 7. Level of satisfaction towards Physical therapy facilities and equipment    Level of satisfaction towards Physical therapy facilities and equipment Weighted Mean Descriptive Equivalent Rating 1.   Availability of ramps and stairs for person with disabilities 4.6 Very much satisfied 2.   Availability of facilities in the hospital/clinic (water in the comfort room, electricity, etc.) 4 Much satisfied 3.   Cleanliness and orderliness of the clinic 3.8 Much satisfied 4.   Accessibility of a reliable internet connection (Wi-Fi) 2 Less satisfied 5.   Proper lighting of treatment area/clinic 4.4 Very much satisfied 6.   Proper ventilation of the treatment area 4.1 Much satisfied 7.   Functionality and availability of machines/equipment/modalities 4.5 Very much satisfied 8.   Availability and accessibility of treatment areas/bed 4.3 Very much satisfied 9.   Cleanliness and accessibility of comfort rooms 4.1 Much satisfied 10.   Overall satisfaction towards physical thera py facilities and equipment 4.3 Very much satisfied Total Weighted Mean 3 Much satisfied Table 7 shows Level of satisfaction towards physical therapy facilities and equipment were ranked as the lowest with a mean of 3. This means that the patients were only much satisfied in response to the equipment and facilities which were used for the treatment and patient’s comfort. Availability of ramps and stairs for person with disabilities was ranked as the highest with the mean of 4.6 which indicates that patients have access to ramps and stairs which is favorable to their condition. It implies that in every center it is required to have a ramps and stairs for the patient to have an easy access to the hospital. Accessibility of a reliable internet connection (Wi-Fi) was ranked as the lowest which is less satisfied with a mean of 2.00 due to the unavailability of internet connection on some of the hospitals.
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