1. ABOUT AMY Continuing Education ã SCRUM ã Intro to PM ã Intermediate toPM ã Influencer ã Critical Thinking ã EXCEL ã Complex Config 101 2016 Education…
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  • 1. ABOUT AMY Continuing Education • SCRUM • Intro to PM • Intermediate toPM • Influencer • Critical Thinking • EXCEL • Complex Config 101 2016 Education Goals • PMP Prep Course & Exam • SCRUM Master Certification • SCRUM Product Owner Certification • Crucial Conversations Projects Contributions • RCA Processes • AM onboarding DC Visits • GreenTicket Updates • OM Reporting • PPP WeeklyUpdates • NPS Dinner Wins • Alert Logic streamline Fun Facts • Outdoor Junkie: Paddle Board, Surf, Kayak, Hike, Scuba Dive • Dance: Hiphop Instructor • Sketch-ask & I’ll show you • Sing-recorded once • I’m “that” Auntie • Animal Lover-askme about myBoston! Rackspace Experience Customer Praise “Our team’s interaction with Amy and Adrian is what we expected but more importantly we believe we are receiving Rackspace’s Support Promise. Our team is very thankful for the professionalism, knowledge, guidance, and expertise. We love the design Adrian sent over. We see why people go with Rackspace.” ~ Adam McCombs President JumpForward “Thank you for helping make this increase in resources possible!” ~ Jon Gottschalk VP of Technology Cirrus ABS Corp “I appreciate all you are doing to help accommodate our need to move a physical server to a vm with Rackspace!” ~ Michael Staton ETON Advisors “Hope you had a great vacation, let’s catch up. I would like the chance to talk over some transitions to third party.” ~ David McGee CTO Adapx “During a few issues, Amy has been there carrying my voice and concern. She takes the time to listen, then tries and succeeds with a solution that works best for my company as well as Rackspace. If you ask me that takes a true leader to ensure both sides are happy with the final outcome.” ~ Chas Brummett RCG World Racker Praise “Thank you Amy!!! You are the best, thanks for all your help!” ~ Mayerling Arango IC “Customer was going to leave Rackspace until Amy Lowery and Marc Cantu worked together to save the customer” ~ Olu Aluko Senior Director “You’re an angel! Thank you for your help while I was out!” ~ Veronica Guess ENT AM “Amy your queue is looking great, thanks for staying on top of it and helping your team dig out of the hole of no feedbacks” ~ Mike Ferguson Director “Thank you Amy! This was an extremely helpful tool!” ~ Kelly Weafer AM IV “Very good details on your customers as always, thank you.” ~ Anthony Hagood TL “I am so utterly proud of the Rackers involved in busting their butts, babysitting multiple tickets associated to this difficult account, and all the while maintaining a professional demeanor” ~ Jason Dendy Netsec “Way to set the bar Amy, very impressive stats while short staffed Senorita” ~ Richard Ortegon AM Coach “I wanted say how proud of you I am, you are rocking the remote role and it’s getting noticed” ~ Aroon Pandya TL “Thanks for all of your help over the weekend, I appreciate it!!” ~ Jaclyn Freeman AM “Special thanks to Amy Lowery, you’ve been instrumental mending our relationship after some severe support issues and helped us retain this customer and to trust us again!!”
  • 2. ABOUT AMY ~ Oscar Hernandez BDC
  • 3. ABOUT AMY
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