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RESIDENT HANDBOOK General Information & Property Amenities

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RESIDENT HANDBOOK General Information & Property Amenities Dear New Resident, On behalf of the entire Senior Housing Options (SHO) staff, volunteers & board of directors; let me be the first to welcome
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RESIDENT HANDBOOK General Information & Property Amenities Dear New Resident, On behalf of the entire Senior Housing Options (SHO) staff, volunteers & board of directors; let me be the first to welcome you home. It is the hope of Senior Housing Options, that your stay with us will be fruitful and life enriching. The onsite and maintenance staff, as well as home office employees work hard to ensure our residents have the opportunity to enjoy friendly, secure and comfortable communities. Quality affordable housing is our business. For over 30 years, Senior Housing Options, Inc., a 501(c)3 not for profit organization has sought to promote and provide housing and supportive services to older adults. SHO currently owns and/or operates seven affordable housing apartment communities and seven assisted living residences throughout the State of Colorado. Your courtesy and cooperation with other residents and management will be vitally important to the ongoing success of the property operations. You are a valued member of our community. If at any time you have any questions or concerns pertaining to any property matters, please don t hesitate to ask a SHO employee or contact me directly. Warmest Regards, Teri Whelan Executive Director, Senior Housing Options th Street Denver, CO TDD TABLE OF CONTENTS [ARRANGED ALPHABETICALLY] Apartment Cleanliness [Section O] 7 Business Office [Section B] 3 Damages [Section N] 7 Disposal of Sharps [Section K] 6 Disposal of Unused/Unwanted Household Drugs [Section J] 5 Emergency Pull Cords & Management Response [Section G] 5 Energy Consumption & Utilities [Section M] 6 Equal Opportunity & Nondiscrimination Policy [Section C] 3 Grievance Procedure [Section P] 8 Pest Control & Exterminator [Section I] 5 Phone Contacts [Section A] 3 Reasonable Accommodations [Section D] 4 Resident Parking [Section E] 4 Safety in the Event of an Emergency [Section F] 4 Smoke Free Housing [Section Q] 8 Trash and Recycling [Section H]. 5 Universal Precautions & Body Substance Isolation Procedures [Section L]. 6 2 P age A. Important Phone Contacts Senior Housing Options [Home Office/Corporate Location] Open Monday Friday. Answering Service Available 24 hours for Emergencies & On Call Response Decatur House Apartments [Onsite Property Office] Emerson Gardens Apartments [Onsite Property Office] Grand Living Senior Homes [Onsite Property Office] Olin Hotel Apartments [Onsite Property Office] September House Apartments [Common Area Phone] Servicios Housing [Offsite Office] Silver Spruce Apartments [Onsite Property Office] CenturyLink [3rd Party Internet/Phone Vendor] Comcast (Denver, CO) [3 rd Party Cable/Internet/Phone Vendor] Mountain Parks Electric [Electric Service] United States Post Office Locator [PO Box Rental/Mail/Postage/Supplies] ASK USPS Xcel Energy [Residential Customer Service] [Electric Emergency/Power Outage] [Gas Emergency/Gas Odor] [Report a Streetlight Outage] B. Business Office The onsite property business office is open variable days Monday Friday (as identified below) and is closed on weekends and select holidays. While generally reliable, office hours may be modified without notice due to staffing levels, holidays or severe weather conditions. In the event of an emergency when the property office is closed or site staff cannot be immediately located Emergencies may be reported to Appropriate responders are on call 24 hours a day/7 days a week/365 days a year. Monday Tuesday Wednesday Thursday Friday Saturday Sunday [8:00am 4:30pm] [8:00pm 4:30pm] [closed] [closed] [8:00am 4:30pm] [closed] [closed] The business office will be closed in celebration of the following holidays: Christmas Day, Independence Day, Labor Day, Memorial Day, New Year s Day & Thanksgiving Day. C. Equal Opportunity & Nondiscrimination Policy SHO does not discriminate on the basis of disability status or any other protected class in the admission or access to its federally assisted programs and activities. The person named below has been designated to coordinate compliance with the nondiscrimination requirements contained in the Department of Housing and Urban Development s regulations implementing Section 504 (24 CFR, part 8 dated June 2, 1988). Name: Teri Whelan Title: Executive Director Address: th Street Phone: Denver, CO Fax: P age D. Reasonable Accommodations SHO will take steps to the maximum extent feasible, to accommodate requests for effective communication with persons with disabilities. This means that the property will make alternate accommodations up to the point at which further accommodations would result in either a fundamental alteration in the nature of the project or program or in undue financial and administrative burden. In accordance with Section 504 and the Fair Housing Act, the property will attempt to make such changes as will reasonably accommodate people with disabilities within the regulations governing the housing program. Senior Housing Options will provide appropriate assistance when needed or when requested as a reasonable accommodation. For example, the property may provide forms in an appropriate language, including large print or Braille; provide interpreters or readers; allow assistance from caseworkers, family members and aides. E. Resident Parking Parking is available on a first come, first served basis. No spaces are formally assigned to any unit, however all residents must follow state requirements which pertain to the use of areas designated for the handicapped or parking allocated to visitors. All automobiles or other motorized vehicles must have current/valid license plates, emission tags and registration. All vehicles must comply with parking designations and be moved at least once during each 30 day period. Vehicles which are found to be in violation of any part of this rule may be considered abandoned and/or towed from the property. F. Safety in the Event of an Emergency Residents are strongly encouraged to prepare in advance for emergencies which may arise due to weather, natural disasters, terrorist acts or other incidents outside the scope of human control. Residents are encouraged to at minimum; possess a small battery powered flashlight which can aid in navigating the internal hall/stairwells to evacuate the building if necessary. Residents should plan and adhere to any spoken directives provided by management or emergency responders in the event of an emergency situation. Plan Ahead. If the event of a fire or emergency evacuation, a preconceived escape plan will ensure all residents are able to safely leave the building, interact with emergency responders and appropriately deal with the crisis at hand. Fire: At Grand County Senior Homes, in the event of a fire emergency should evacuate their individual apartments and convene in the parking lot next to the dumpster enclosure until directed by emergency staff. At no time should residents attempt to return to the buildings or other common areas unless directed by emergency staff on scene. Never go back inside for people or pets. If you have to escape through smoke, get low and go under the smoke to find your way out. Feel the knob and door before opening a door. Call the fire department from outside your home. Once outside, make contact with SHO management or emergency personnel. Wildfire: If you are warned that a wildfire is threatening your area, listen to a radio or television for reports and evacuation information. Follow instructions provided local officials. Shut doors and roll up windows. Confine pets to one room. Make plans to care for your pets in case you must evacuate. Arrange temporary housing at a friend or relative s home outside the threatened area. If advised to evacuate, do so immediately! Wear protective clothing sturdy shoes, cotton or woolen clothing, long pants, a long sleeved shirt, gloves, and a handkerchief to protect your face. Lock your home. Choose an evacuation route away from fire hazards. Watch for changes in the speed and direction of fire and smoke. Do not return home until emergency staff report the area is safe. 4 P age G. Emergency Pull Cords & Management Response Some Senior Housing Options apartments are equipped with Emergency cords. If present, the cords may be located in the bathroom, bedroom and/or living room of each apartment. Emergency cords must freely hang against the wall and cannot be blocked by furniture or impeded by tenant belongings. Emergency cords are generally expected to summon emergency assistance. Use emergency cords only in case of emergency. Management urges tenants not to depend entirely on emergency cords for help during an emergency situation. While deemed generally reliable, emergency cords are electronic devices that experience some level of failure and therefore tenants should not solely depend on their functional capability in the event of an emergency situation. Should an emergency cord be pulled, management and/or emergency responders will contact the unit where the alarm originated. If the door is not answered, management will deem there are exigent circumstances and enter the unit to investigate the cause of the alarm. Predominantly, on site have no formal medical training of any kind. If you are ill or injured, staff will: 1.) Try and ascertain the nature of illness (NOI) or mechanism of injury (MOI) which has caused the present need for assistance 2.) Summon help from police, fire department, psychiatric clinicians or Emergency Medical Services (EMS) Paramedics. 3.) Notify any person(s) or organizations you have identified in advance, on your HUD confidential information release sheet or File of Life documents located in your apartment. 4.) Provide comfort and support while awaiting emergency responders. 5.) Take appropriate measures to ensure your confidentiality is maintained following the incident. H. Trash & Recycling Onsite trash and/or recycling is provided at all Senior Housing Options communities. Removal is contracted to a 3 rd party vendor on a weekly or twice weekly basis depending on the individual property needs. Residents should use outdoor dumpsters or trash enclosures to dispose of household trash. SHO is not responsible for disposal or large or oversized trash items, including furniture, mattresses, etc. These items are the responsibility of individual residents and if left in any property common area may be subject to a fee for proper disposal. I. Pest Control & Exterminator Senior Housing Options employs a pest exterminator to ensure our communities are from nuisance bugs and other undesirable pests. SHO staff will aid residents in rearranging furniture or other items to prepare for individual apartments for treatment. Pest Control treatments are provided at no cost to residents. Any requests for service can be directed to the property manager. J. Disposal of Unused/Unwanted Household Drugs Colorado Medication Take Back is a pilot project which offers a secure, convenient and environmentally sound option for the disposal of unused and unwanted household medications. Flushing even small quantities of household medicines down the drain is discouraged. Medicines can disrupt or destroy the useful microorganisms in the sewage treatment system and/or pass through the system intact and potentially contaminate downstream water resources. The program offers a network of free collection boxes throughout the state: City Market 400 North Parkway, Breckenridge 300 Dillon Ridge Rd, Dillon Denver Health Regional Medical Center Wellington E. Webb Center for Primary Care, 301 W. 6 th Ave, Denver 5 P age King Soopers 3400 Youngfield St., Wheat Ridge th St, Boulder 9551 S. University Blvd, Highlands Ranch Tri County Health Department 4857 S. Broadway, Englewood 4201 E. 72 nd Ave. Suite D, Commerce City 100 Founders Parkway, Castle Rock 1173 Bergen Parkway, Evergreen 2810 Quebec St, Denver 4271 S. Buckley Rd, Aurora K. Disposal of Sharps [such as needles, lancets or blades] Used sharps should never be placed loosely in your trash or flushed down the toilet. This increases the risk of accidental exposure for sanitation and sewage treatment workers, janitors and your family. The Colorado Department of Public Health and Environment recommends that needles, syringes, lancets and other sharps generated by individuals be collected in a sharps container and be sent to a collection site for proper disposal. The most economical option available is to dispose of household generated sharps in your trash. This is the least preferred option, but it may be the one most suitable for your situation. The sharps should be placed in a strong plastic or metal container with a screw on or tightly secured lid to prevent accidental contact with the waste. Containers like empty bleach bottles, liquid detergent bottles, or heavy plastic jugs work well because they are strong enough to prevent the sharps from poking through the container and they have lids that can be securely fastened. A coffee can, may also be used as long as the lid is sealed with strong tape once the container is full. The sealed container should be clearly labeled with the word Sharps and can then be placed in your regular trash. Trash containing sharps containers should be kept out of the reach of children and pets until it can be picked up by the trash disposal service or taken to the landfill. DO NOT PUT CONTAINERS CONTAINING SHARPS IN WITH YOUR RECYCLABLES. Sharps are not recyclable. Not only can they pose an infection risk to workers at the recycling facility, but they can render the whole batch of recyclables unusable as well as cause equipment malfunction. Glass should never be used as a sharps container because the glass can break and compound the hazard. L. Universal Precautions & Body Substance Isolation Procedures Universal precautions refers to the practice of avoiding contact with bodily fluids, by means of the wearing of nonporous articles such as medical gloves, goggles and face shields. Under universal precautions, everyone should be considered a possible carrier of blood borne pathogens. Residents and SHO staff should take precautions to avoid touching or coming into contact with any bodily fluids. Upon discovering any substance which could feasibly be a bodily fluid, residents should immediately report their concern to management Soiled bandages, dressings and disposable sheets should be placed in securely fastened plastic bags before being placed in your regular trash. Trash containing these potentially infectious wastes should be stored out of the reach of children and pets until it can be picked up by the trash disposal service or taken to the landfill. M. Energy Consumption & Utilities A ll standard utilities are included in your month rental payment. This includes water, sewer, trash, electric and gas (if applicable). Willful abuse or misuse of provided utilities constitutes a violation of the Lease agreement. The following are simple ways to save energy and conserve natural resources: 1.) Lower your furnace thermostat setting to 68 degrees. Turn it down to 60 degrees when you are not at home or when you are sleeping. 6 P age 2.) Wear more clothing and shoes (or slippers) when home. Use an extra blanket or two on the bed. Drape a blanket over your lap or shoulders when watching TV or when sitting for a while. 3.) Close all of your drapes at night. Open your south facing drapes during the daytime to let the sun shine in (During the summer close the south facing drapes during the day & open windows at night). 4.) Do not leave your windows open when it is cold outside. If it is cold enough for your furnace to be running then it is too cold to have windows open. 5.) Do not block heating vents (supply vents or return vents). Keep all vents and registers open and clear. 6.) When possible, keep the doors to the bathroom and bedroom open so air can easily move in and out of your furnace. All rooms will be warmer. 7.) Notify maintenance or the resident manager of all water leaks, like drippy faucets. A dripping hot water faucet wastes both water and gas used to heat the water. 8.) Take a short shower instead of a bath. You will use much less hot water. 9.) Use the coldest possible water setting on the washing machine. 10.) Use the washing machine only when you have enough for a full load. 11.) Use the gentle cycle on the washing machine. Your clothes will last longer. 12.) Clean the dryer lint screen after each load. 13.) Do not leave the refrigerator door open longer than needed. 14.) Never use your oven for heating your apartment. 15.) When using the oven, open the door as few of times as possible. 16.) When cooking on the stove top, use a cover over pots and pans. Everything will heat and cook faster. 17.) Turn off lights, TVs, stereos, fans and other electrical devices when you leave a room. 18.) Use your bathroom exhaust and stove hood exhaust as necessary but turn them off once you have exhausted the area. 19.) Do not leave the water running when doing things like shaving, brushing your teeth, or doing dishes. 20.) Immediately report problems with your furnace, stove, plumbing, lighting, or windows to maintenance. N. Damages As a nonprofit organization, Senior Housing Options makes every effort to ensure our housing units are delivered to residents in decent, safe and sanitary condition. Apartments will be free from defects and all aspects of the unit will be in a functioning capacity. Normal wear and tear is a normal. However, whenever damage is caused by carelessness, misuse, or neglect on the part of the tenant, household member, or visitor, the tenant is obligated to reimburse the owner for the damages within 30 days after the tenant receives a bill from the owner. All damage costs billed will be reasonable and for the actual cost incurred by Management to restore the damaged item/area to its original condition. O. Apartment Cleanliness All resident apartments and common areas shall be kept in good, clean and sanitary condition and appearance. Each apartment must be kept free from garbage, rubbish, hazardous materials and objectionable odors. No portion of the apartment or grounds will be obstructed by any rubbish, article or object. There must be clear access to and through all doorways and windows. Additionally, the following also apply: Grocery shopping carts may not be stored in tenant apartments No boxes or other items may be stacked higher than 4 feet tall. There must be a minimum of 3 feet clear access through all hallways, doorways and in front of appliances throughout the unit It is critical that rules pertaining to cleanliness are followed. As identified above, items stacked above 4 foot can pose a falling hazard and could injure you or your pets. Providing clear access through all hallways and doorways allows Emergency Medical Services (EMS) Paramedics the space they need to aid you in the event of an emergency. 7 P age P. Grievance Procedure SHO is aware that from time to problems arise which cannot be resolved through normal procedures. Therefore, the organization has established a written procedure to respond to resident grievances which have not or cannot seemingly be resolved through normal channels. You can obtain a copy of the grievance procedure at the property business office. Certain government organizations are also responsible for the oversight and regulatory compliance of communities managed by Senior Housing Options. You may elect to contact the group directly utilizing the contact information below: United States Department of Agriculture 690 Industrial Boulevard Rural Development Delta, CO Q. Smoke Free Housing Senior Housing Options does not permit smoking in any individual tenant apartments, indoor common areas or within 15 feet of any egress doorway. It has been proven that exposure to smoke, whether direct or secondhand, causes adverse health outcomes such as asthma and other respiratory illnesses, cardiovascular disease and cancer. Separating smokers fro
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